Privacy Policy

Visit Knuckles ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.

By using VisitKnuckles.com, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Voluntarily

We collect personal information when you:

• Submit an inquiry
• Request tour details
• Make a booking
• Contact us via our website, email, or phone

The information collected may include:

• Name
• Email address
• Phone number
• Message content
• Optional details you provide related to your tour preferences

You may browse our website without providing personal information.

2. Automatically Collected Information

When you visit VisitKnuckles.com, we automatically collect technical data from your browser or device to improve site performance and user experience.

This may include:

• IP address
• Device type
• Browser type
• Operating system
• Pages visited
• Referring or exit pages
• General site usage statistics

Cookies

Our website uses cookies to:

• Improve functionality
• Personalize content
• Remember user preferences

Disabling cookies may affect certain website features.

We do not store personal or identifiable information in cookies.

3. Use of Your Information

We use the information we collect to:

• Process inquiries and booking requests
• Provide customer support
• Improve our website and services
• Communicate tour updates, confirmations, or changes
• Enhance user experience
• Maintain internal records

Your information is not sold, traded, or shared for marketing unrelated to Visit Knuckles.

4. Service Providers & Third-Party Tools

We may use third-party service providers to assist in:

• Website hosting
• Email communication
• Traffic analysis (e.g., Google Analytics)
• Payment processing (where applicable)

These providers may access your data only to perform tasks on our behalf, and they are prohibited from using it for any other purpose.

Google Analytics

We use Google Analytics to track website performance and user behavior. Google may use aggregated data to personalize advertising.

You can opt out using the Google Analytics Opt-Out Browser Add-On.

5. Media & Marketing Content

During tours and experiences booked through VisitKnuckles.com, we may capture photos and videos for promotional purposes.

If you prefer not to appear in any photos or videos:

• Inform our team during the experience, or
• Email hello@visitknuckles.com

We will take reasonable steps to honor your request.

6. Data Security

We take reasonable organizational and technical measures to safeguard your personal information from:

• Unauthorized access
• Disclosure
• Loss
• Alteration

However, no online platform can guarantee 100% data security.

By using our website, you acknowledge this inherent risk.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill bookings and communicate with you
• Maintain records for operational or legal requirements

Once data is no longer needed, it is securely deleted or anonymized.

8. Your Rights

Depending on your region, you may have the right to:

• Access the data we hold about you
• Request corrections
• Request deletion of your data
• Restrict certain processing
• Opt out of marketing communications

To make a request, please contact us at hello@visitknuckles.com.

9. External Links

VisitKnuckles.com may contain links to external websites.

We are not responsible for the privacy practices or content of third-party sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Your continued use of our website signifies acceptance of these updates.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Email: hello@visitknuckles.com

Website: VisitKnuckles.com